Encore Metals Inc-Delta
7470 Vantage Way, Tilbury Industrial Park, Delta, British Columbia, Canada

Encore Metals has been supplying specialty steels to Western Canada and the United States since 1892. Our lineage can be traced back to strong affiliations with British and European steel makers. Initially, the company stocked mining and tool steels to support the timber and natural resource industries. Gradually the range of steels was extended to include machinery and spring steels and stainless steel before WWII. These were probably the first such inventories on the West coast of Canada.

Today we have locations in Vancouver, Edmonton, Calgary, and Winnipeg.

We are specialist suppliers of high grade steel and metal, including carbon and alloy machinery steels, an extensive range of stainless steels, including duplex grades, nickel alloys, iron bar, aluminum and bronze.

Processing services provided include bar sawing, trepanning, stainless plate profiling and plate sawing. Our suppliers are all mills of high repute with facilities that employ the latest steelmaking technology. As a result, our products are backed by the most advanced metallurgical and research facilities available.

Encore Metals has been supplying specialty steels to Western Canada since 1892. In the early days stocks mainly consisted of mining and tool steels, which were supplied directly to the mines and logging camps. Gradually the range of steels was extended to include alloy machinery steels and spring steels and shortly before World War II, very small quantities of stainless steel. These were probably the first such inventories in Vancouver, British Columbia

The discovery of oil at Leduc, Alberta, in 1947 led us into the "oil-patch" market. Today, we have Service Centres in Edmonton and Calgary stocking a full range of high-grade carbon, alloy and stainless steels to AISI, ASTM, API and NACE specifications.

The late '70s and early '80s brought many new developments. Market opportunities lead to a new branch being established in Winnipeg in 1989. Continued growth and a focus upon enhanced customer service supported a move in 1990 to an expanded Head Office and Service Centre in Delta, British Columbia. The Edmonton branch moved into a new warehouse in 1992, the Calgary branch facility was twinned in 1996 and the Winnipeg facility tripled in size in 2002.

Since 1892 we've had a few name changes. In the beginning we were Charles Cammell and Company, then Cammell Laird, English Steel, J.T. Coutts, Coutts Special Steels, BSC Alloys, British Steel Alloys, Corus Metals and in 2004 we became Encore Metals. Encore Metals is a division of Reliance Metals Canada Limited, which also includes Team Tube. Reliance Metals Canada Limited is a subsidiary of Reliance Steel and Aluminum Co.

Reliance Steel & Aluminum Co., headquartered in Los Angeles, California, is one of the largest metals service center companies in North America. Through a network of more than 200 locations in 38 states and Belgium, Canada, China, Malaysia, Mexico, Singapore and South Korea, the Company provides value-added metals processing services and distributes a full line of over 100,000 metal products. These products include galvanized, hot-rolled and cold-finished steel; stainless steel; aluminum; brass; copper; titanium and alloy steel sold to more than 125,000 customers in various industries.

We are specialist suppliers of high grade steel and metal, including carbon and alloy machinery steels, an extensive range of stainless steels, including duplex grades, nickel alloys, iron bar, aluminum and bronze.

Processing services include bar sawing, trepanning, stainless plate profiling and plate sawing. 

Our suppliers are all mills of high repute with facilities that employ the latest steel making technology. As a result, our products are backed by the most advanced metallurgical and research facilities available.

Mill Test Certificates are available for all of the material we supply. Our Quality Assurance Manual conforms to the requirements of ISO 9001:2008.

Mission Statement

Encore Metals will provide superior service and the highest quality products to our customers while maintaining a safe work environment for all employees, contractors and visitors. Our goal is to ensure long term sustainable growth and provide a meaningful return on the business for our stakeholders.

Core Values

Encore Metals Core Values are intended to provide employees with increased insight and a foundation to link their position to the standards and attitudes that we, as a group, wish to represent.

Our goal is to be recognized as a profitable and leading metals provider with a strong technological base and an outstanding level of service. To achieve this requires the combined efforts and professionalism of all employees.

The Group places the highest value on:

• The health, safety and welfare of all employees;
• Teamwork based on mutual trust and respect;
• Personal commitment and individual involvement; and
• Integrity and reliability in all circumstances

At Encore Metals we are committed to and accountable for the following Core Values:

1. Mutual Respect:
   Recognizing and respecting each other's roles, interests, and accountabilities, we will
   
   
   • Ensure all employees have clear and open access to management to discuss matters of personal concern as well as those of wider interest to the Group
   • Treat each other with fairness and dignity
   • Respect each other's decision making responsibilities and lines of authority
2. Positive Communication:
   Communicating with each other in ways that enhance the business, we will
   
   
   • Promote the exchange of ideas through an open communication network that encourages listening, understanding, and responding
   • Enhance working conditions and encourage all employees to make suggestions for improving working methods and to contribute to the search for continuous innovation and improvement in the way we work
   • Work cooperatively, not competitively, since we are all pursuing the same corporate objectivesCreate an environment of mutual trust and respect where everyone is encouraged to participate with their ideas and opinions
3. • Avoid surprises that place other parties in a compromising positionTrust:
     Working to earn and sustain trust, we will
     
     
4. Teamwork:
   Using a collaborative approach to problem solving, decision making and negotiation, we will
   
   
   • Recognize that each employee has a unique contribution to make towards our team objectives and that our success is dependent on having good people work as a team towards common goals - ONE TEAM.... ONE SUCCESS
   • Continuously seek to improve the competitiveness of its operations aiming to achieve world class productivity and employment, within which teamwork is central to the way of doing things
5. Leadership:
   Provide strong and decisive leadership to ensure clear direction and a shared vision, focused on quality, productivity and growth, we will
   
   
   • Ensure all managers communicate directly, clearly and honestly with all employees
   • Develop and challenge our employees while demonstrating faith in their abilities by encouraging them to take ownership in their positions and to accept the responsibility and accountability for our success
6. Customer Satisfaction:
   Provide quality service and products to meet or exceed our customer's expectations, we will
   
   
   • Listen carefully, anticipate and deliver what the customer needs and want
7. Standards of Conduct:
   Maintain high standards of integrity and conduct, we will
   
   
   • Exercise scrupulous care to preserve high standards of conduct when engaged in transactions of any nature on the Group's behalf
   • Perform our job in the best interest of the group, customers, and suppliers
8. Fairness:
   Giving each other the benefit of the doubt, we will
   
   
   • Recognize and value differences in employees' backgrounds and skills and provide equality of opportunity for all employees regardless of sex, race, creed, colour, national or ethnic origin, disability, marital status, sexual orientation, religion, political views or age
   • Give each other an opportunity to explain actions or events before reacting and be accepting of honest mistakes
   • Recognize that agreement is not always possible and that there will be times when we must "agree to disagree"
9. Continuous Learning:
   To achieve managerial, technological and operational excellence demands high and sustained levels of competence and skill, we will
   
   
   • Commit to developing and enhancing employees' capabilities through continuous training and education
   • Focus on skills, knowledge, competence, performance and work experience