Serco Group plc is an international services company, established for over 50 years, delivering essential services for both the public and private sectors. It is well-respected for being a values-led company with a culture and ethos that is at the heart of everything it does. The company gives its people real responsibility and allows them to put their ideas into practice to truly make a difference for customers and the public. Serco employs over 120,000 people worldwide, including over 40,000 in the UK.

Our Chiltern & Wycombe Environmental contract is currently recruiting an Operations Manager to work closely with the Contract Manager to lead and manage the operations and performance of an outsourced, local authority, diverse contract portfolio including 100+ staff in environmental, waste and recycling service provision within a demanding commercial environment.

Key Responsibilities:

• To implement and manage a robust health & safety (people, vehicles, operations & environment) culture in full compliance with corporate governance policies, procedures and systems and all relevant legislation ensuring compilation of data and commitment to improving the safety and welfare of our people and environment within which we work.
• To develop, agree and manage a robust strategy and annual plan for the Contract to meet the contractual requirements and business targets, including growth aspirations and be accountable for its delivery.
• To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to the appropriate line management.
• To implement rigorous processes for contract performance and measurement utilising and/or developing the appropriate suite of KPI's and using the data to drive decision making and contract improvements.
• To represent and promote the 'Serco Way' to customers, stakeholders, the community and the public, fostering a partnership approach to relationships and promoting stakeholder involvement.
• To develop and maintain a network of relationships with the customer, potential customers, partners and stakeholders (to include employees, trade union representatives and any other relevant bodies) in order to anticipate and meet customers and stakeholders existing and future needs.
• To provide leadership and management to the business such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
• To recruit, motivate and develop a team to deliver the goals and aspirations of Serco. To ensure that the business is fully resourced with talented people who have the necessary strengths and integrity to be able to operate in accordance with the Serco Governing Principles.
• To work closely with the Contract Manager to ensure effective financial management is in place to achieve profit and cash targets meeting corporate and legal requirements, being flexible and pro-active in your approach enabling improvement where possible.

Key Skills, Knowledge & Experience:

• Will have vast experience in service industry and ideally environmental and Recycling & Refuse
• Multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs
• Local government, contracting and tendering
• High performance based culture
• Client management
• Equipment and Fleet Operations (desirable)
• IT Literate
• Strong Leadership and People Management Skills
• Excellent Stakeholder Management Skills