As part of the Cascade Cart Solutions Management Team, this person will be responsible for all activities surrounding Cart Service Centers to attain maximum sales volume, profitability, customer satisfaction, and develop operational consistency across multiple facilities in North America. Provides expertise, support and resources to regions to ensure customer satisfaction. Will require travel.
General Responsibilities:

• Largely participate in the development and implementation of Cascade Cart Solutions’ sales plan • Oversee and manage existing Service Centers on a national level • Plan, prepare, and execute the implementation of new Service Centers • Directly manage all internal and external Service Center personnel along with providing training, development, performance evaluations, corrective actions, etc. • Provide accurate updates to Director of Technology & Information Management • Function as an expert in Cascade Engineering’s asset management software Cart Logic • Work closely with the National Sales Managers, in both the Hauler and Municipal areas, to support their business growth • Develop pricing strategies that are market competitive, yet profitable • Engage in top tier selling activities with Sales Reps, including creating and presenting proposals • Identify, pursue, and capture adjacent business opportunities with existing and new customers • Perform market research to assist and support sales objectives • Ensure Service Centers consistently meet and exceed customers’ expectations • Create and apply standard processes and procedures associated with Service Center sales and operations • Initiate improvement and modernization of Service Centers’ capabilities by utilizing new/updated hardware and software options • Establish and maintain positive customer relationships • Work with clients by problem solving, organizing daily delivery/maintenance schedules, and handling product warranties • Cross country travel up to 75% of the time

Minimum Education, Experience and Core Competency Requirements: • Bachelors degree with 10-15 years of related experience • Strategic selling and/or operational experience • Financial analysis experience • Strong negotiation skills • Strong written and verbal communication skills • Working knowledge of Microsoft Office software • Team player with the ability to work in team environment • Detail oriented individual with strong organizational skills • High energy, self-motivated, results oriented individual • Ability and willingness to travel frequently • Demonstrate a working knowledge of sales and marketing principles • Ability to compile and analyze data to support sales • Operational experience in any industry • Demonstrated success managing others • High level “Core Competencies”: Flexibility, Trustworthiness, Servant Leadership, etc.