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Service Center Operations Manager in

General Responsibilities:

Largely participate in the development and implementation of Cascade Cart Solutions’ sales plan
Oversee and manage existing Service Centers on a national level
Plan, prepare, and execute the implementation of new Service Centers
Directly manage all internal and external Service Center personnel along with providing training, development, performance evaluations, corrective actions, etc.
Provide accurate updates to Director of Technology & Information Management
Function as an expert in Cascade Engineering’s asset management software Cart Logic
Work closely with the National Sales Managers, in both the Hauler and Municipal areas, to support their business growth
Develop pricing strategies that are market competitive, yet profitable
Engage in top tier selling activities with Sales Reps, including creating and presenting proposals
Identify, pursue, and capture adjacent business opportunities with existing and new customers
Perform market research to assist and support sales objectives
Ensure Service Centers consistently meet and exceed customers’ expectations
Create and apply standard processes and procedures associated with Service Center sales and operations
Initiate improvement and modernization of Service Centers’ capabilities by utilizing new/updated hardware and software options
Establish and maintain positive customer relationships
Work with clients by problem solving, organizing daily delivery/maintenance schedules, and handling product warranties
Cross country travel up to 75% of the time
Minimum Education, Experience and Core Competency Requirements:

Bachelors degree with 10-15 years of related experience
Strategic selling and/or operational experience
Financial analysis experience
Strong negotiation skills
Strong written and verbal communication skills
Working knowledge of Microsoft Office software
Team player with the ability to work in team environment
Detail oriented individual with strong organizational skills
High energy, self-motivated, results oriented individual
Ability and willingness to travel frequently
Demonstrate a working knowledge of sales and marketing principles
Ability to compile and analyze data to support sales
Operational experience in any industry
Demonstrated success managing others
High level “Core Competencies”: Flexibility, Trustworthiness, Servant Leadership, etc.

Preferred Education, Experience and Core Competency Requirements: 

Solid Waste and Recycling industry experience.

PositionService Center Operations Manager
Job Category Management
Industry TypeRecycling
Location of JobNorth America,United States
SalaryNS
Last Date to Apply22 January 2015
Desired Candidate's Profile
Experience10-15 years of related experience
QualificationBachelors degree
Contact Details
Contact NameHR
Contact Emailjobs[at]cascadiaconsulting.com
Websitehttp://www.cascadecartsolutions.com/contact-us
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