The following objectives delivered by WEMCo will underpin the aim in delivering a quality service to our customers that meet and exceed their expectations.

WEMCo will maximise sales opportunities by considering innovative ways to deliver best value to the customer. This will be done by promoting and developing WEMCo's range of services, whilst continually reviewing working practices and implementing alternatives to deliver efficiencies for both the customer and the Company.

WEMCo will maintain the existing client base by understanding their requirements and thereby delivering an improved service, the Company will enhance relationships with existing customers to establish a “partnership culture.” This will be achieved through regular effective communication.

The Company will communicate “impart or exchange information”, appropriately, effectively, sensitively and accept responsibility for its content. All communications will be received, managed and actioned with due consideration to the effects of the content.

WEMCo will maintain its low turnover of staff. This will be done by the implementation of the Companys  initiative on  improving records, training and development.  In particular, WEMCo will focus on the full implementation of staff performance reviews and the revised programme for newly appointed staff.

WEMCo will continue to develop the staff to become confident, competent and empowered to make decisions consummate with their areas of responsibility. In the absence of a “Blame Culture” they will confidently contribute in the knowledge that their input will be welcomed and valued.

WEMCo are proud to hold maintenance contracts with an array of customers in the commercial, property, education and government sectors. The buildings we serve, range from corporate headquarters, local authorities, schools and colleges, manufacturing companies, leisure complexes and social care sites.

WEMCo provide servicing and maintenance facilities which include both day to day reactive works and planned preventative works. We provide a complete range of service and maintenance facilities to Torbay Council properties, the Sanctuary Housing Group and large schools and colleges such as The West of England School & College in Exeter.

Services

WEMCo specialises in high quality building services maintenance and Facilities Management to selective clients in the industrial and commercial sector.

Our principal areas of expertise are:
Air Conditioning & Refrigeration Systems
Renewable Energy
Gas Safety Inspections
Industrial and Commercial Heating Maintenance
Plumbing and Heating Installations
Legionella Risk Assessments
Legionella Monitoring

Community Policy

This policy supports WEMCo’s Sustainability policy and describes our responsibility towards the communities in which we work. The communities in which we live and work are important to us. We are committed to enhancing the environment and communities in which we work. We will lead  and make a real and lasting contribution by promoting best practice in sustainability and exceeding guidance set out by government and regulatory bodies.