Headquartered in Irvine, California, Startel is a leading provider of unified communications, business process automation and performance management solutions and services for small to mid-size organizations. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities. Today, Startel has customers in 43 states across the United States as well as Canada, Central America, New Zealand, and Switzerland. Our customers depend on Startel’s solutions and services to increase business efficiencies, identify performance opportunities and deliver quick, secure and accurate communication 24/7 x 365.

Our Customers

Our solutions can scale to meet the needs of small enterprises with only a handful of team members to mid-size organizations with thousands of employees. Startel’s clients include leading companies in the contact center, education, government, healthcare, insurance, telephone answering services and utilities sectors. Startel is well established in the healthcare industry, many of our clients are prominent, nationally ranked hospitals and health systems.

Our Solutions

Startel’s solutions are designed with one goal in mind: To deliver measurable results to our clients. Those results include improved efficiency, reduced costs, increased productivity, a higher quality customer experience, and increased revenue.

Unified Communications

Startel understands the cost and resource challenges facing many of today’s companies and is pleased to offer the market place with a comprehensive and affordable solution that integrates all key communication channels in one complete package. Call, email, text, IM, SMS, page and fax from your Startel Soft Switch and benefit from enhanced communication, greater collaboration, universal access and improved continuity across all business processes.

Business Process Automation

Startel’s Business Process Automation solutions help organizations save time and money by automating those tedious and time-consuming tasks also known as scheduling appointments and sending confirmations. Startel’s Appointment Scheduler and Appointment Reminder modules dispatch automated notifications without operator involvement. Our web-based scheduling and confirmation solutions are perfect for any small to mid-size organization, regardless of the services they provide.

Performance Management

Gain real-time insight into the business performance of your organization with Startel’s performance management solutions. Use Startel’s comprehensive call and screen recording and quality management solutions for employee training opportunities or to settle customer disputes. Rely on Startel’s reporting to gain customer and competitive intelligence as well as to monitor schedule adherence and system performance. Dispatch messages, including text, SMS, email, fax, page, etc., via a single keystroke with Startel’s Contact Management Center (CMC).

Our Services

From Customer Support to Education Services to Professional Services, Startel’s services are designed to help our customers maximize their technology investment and achieve their business goals.

Customer Support

Our customers’ needs come first at Startel. Startel’s commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the U.S. and ready to help at anytime of the day or night. Our goal is to keep your organization operating at peak efficiency 24/7 x 365.

Education Services

Startel’s training programs are designed to match our clients’ needs. We help Startel users achieve their business goals and get them up and running quickly so they can focus on what matters most to them – providing excellent customer service to their clients and their clients’ customers.

Professional Services

From consulting to custom software development to third-party integrations, Startel’s team of experts will help you leverage your technology investment through innovation and proven contact center and TAS best practices to achieve your business goals while reducing the risk of doing it yourself. Our main objective is to help provide you with the highest return on your investment.