SNF is the world’s leading manufacturer of water-soluble polymers, serving the municipal and industrial water and wastewater treatment markets, in addition to a wide array of specialty applications for various additional markets.  SNF is back-integrated as the world’s largest producer of Acrylamide monomer, which is the key ingredient of our Polyacrylamide-based flocculants.  Our current flocculant production sites span the globe with facilities in North America (Riceboro, GA and Plaquemine, LA), Europe, and Asia, with future expansion anticipated into other key, strategic geographical growth areas.

SNF is the only leading manufacturer with an extensive product line that includes:

• Cationic monomer
• Acrylamide monomer
• Solution, powder, emulsion, and mannich grade polymers
• Organic coagulants polyDADMAC and polyamine
• Dispersants

SNF is better able to control costs, maintain finished product inventory, and assure that our products are of the highest quality.  We manufacture key raw materials at our ISO 9001:2008 certified facilities, and have multiple vendors for some of our other key raw materials.

Leveraging these advantages enables SNF to offer the following benefits:

• Lowest market pricing
• Reliable product sourcing
• Extensive product range available from a single source
• Economic polymer equipment sourcing/support
• Targeted training and support services
• Experienced field support staff

SNF strives to meet the growing demands of the markets we serve – keeping sight of the needs and supply requirements of our individual customers for cost-effective solutions.  In support of our global mission to be the largest and lowest cost producer of water-soluble polymers, SNF provides stability, global purchasing power, systems integration, production assets, inventory, and logistics to help keep our costs in check, and to offer reliable supply to our valued customers – even as market conditions and environmental factors outside our control occur in the market.  It is SNF’s desire to minimize any potential business or production interruptions.

CORE VALUES

TRUST

• Promotes open communication and information sharing
• Demonstrates that works and actions are always true
• Sets the example through honesty, fairness and consistency

RESPECT

• Shows common courtesy to others
• Appreciates everyone’s contributions and accomplishments
• Values the unique skills and abilities of others

ACCOUNTABILITY

• Takes responsibility for action and actions of their team
• Knows what needs to be done and gets it done
• Keeps promises, meets commitments, and takes pride in work

CREATIVITY

• Believes there is always a better way
• Capitalizes on new opportunities

The Quality Assurance Department’s Customer Focus

It is SNF Holding Company’s goal to remain the global leader in the production of water-soluble polymers.  The Quality Assurance department strives to support the achievement of that goal.  This is done, in part, with the resolution of product and process related concerns in a timely and professional manner for both our internal and external customers.  In addition, the Quality Assurance department is also responsible for continuously improving the effectiveness of Quality Management systems throughout SNF Holding Company (SNFHC).

The Quality Assurance Department’s Policy is to:

• Support all efforts to provide products and services that meet or exceed the needs of SNFHC customers (internal and external)
• Work with all levels of the organization to continually improve our products and processes
• Establish and regularly review Quality Objectives throughout the organization
• Facilitate teamwork and participation within SNFHC to improve the quality of our products and services, communications, problem-solving, systems, procedures, and processes
• Foster long-term relationships with our internal and external customers and suppliers, since they are all crucial to the success of our business
• Train all employees to fully understand and comply with established and approved procedures and systems

SNF is committed to remaining certified to the International Organization of Standardization’s ISO 9001:2008 Management System Standard.   ISO International Standards ensure that products and services are safe, reliable, and of good quality.  These standards, based on principles of continuous improvement, also act as strategic tools that reduce costs by minimizing waste and errors, while increasing productivity.

SNF provides advanced polymer technologies to help improve the performance and profitability of oil and gas extraction operations.  Our global presence can lend our expertise to support your business – wherever that might be.

Backed by world-class equipment and engineering support, highly qualified applications specialists, quality and efficient manufacturing, and supply chain management, SNF is a recognized leader in the development of high-performance chemical solutions designed to meet or exceed the needs of our customers.

SNF offers a broad range of products formulated to provide cutting-edge solutions for Hydraulic Fracturing, Enhanced Oil Recovery (EOR), Oil Sands, Drilling, Cementing, Well Stimulation, and Production.  Our wide range of products includes:

• Drag/Friction Reducers
• Guar Alternatives
• Drilling Fluids
• Completion Fluids
• Scale Inhibitors
• Dispersants
• Defoamers
• Fluid-Loss Control Additives
• Low Viscosity Fluids
• Rheology Control Additives
• Hydration and Dosing Systems

Customer Service

SNF HOLDING COMPANY CUSTOMER SERVICE

OUR MISSION

As a Customer Service team, we will work to facilitate customer satisfaction through effective communication, continuous improvement, and the fostering of a positive workplace environment.
SNF Holding Company customers enjoy personalized service. We are not your average Call Center.
Each customer is assigned to a specific Customer Service Representative (CSR) that is trained in handling your type of business. Whether your business is municipal, industrial, or international, your assigned CSR is available Monday through Friday from 8AM to 5PM to assist with all of your needs. CSRs are also cross-trained so that if your CSR is ever away from their desk, someone is always there to help.

OUR COMMITMENT TO CUSTOMERS

Our goal is to process your order within 24 hours of receipt, acknowledge your order within 48 hours, and to notify you of shipment of your order in real time, as soon as it leaves our facility.

Stewardship & Sustainability