When you decide to improve the performance of your parts with SilcoTek's coating solutions, you begin a customer experience that's unlike any other.  As a provider of custom coatingservices, SilcoTek partners with each customer to ensure we deliver the best solution in an efficient and expeditious manner.

1. Request a quote and provide drawings or photos as necessary.

Our team will respond within one business day (usually within the hour) and ask for any additional information needed to issue an accurate quote.  We'll also give you shipping instructions along with an RA# for shipping your parts to our coating facility.

2. Receipt, review and order acknowledgement. 

Once received, your parts are inspected to ensure we got everything you sent.  We also photograph the parts for verification and traceability.  If there are any questions or "red flags" before coating, our Customer Advocate will contact you to review your order and any potential concerns with processing.  Substrates listed on our material compatibilty chart as "not treatable" will either be returned directly to you or along with your compatible parts after coating.  Once everything is confirmed, our customer service team sends you an order acknowledgement email with delivery date.

Note: SilcoTek takes special care to collaborate with all our customers and provide exceptional service that exceeds your expectations.  Our manufacturing system employs FIFO(first in, first out) and One-Piece-Flow methods for moving parts through.  The data show that these techniques are best for both speed and efficiency as well as minimizing potential handling damage or errors.  

While our ultimate goal is to reduce S.T.A.G. (ship time average goal) as much as possible, the nature of our CVD process means we cannot guarantee that necessary re-works won't occur.  For this reason, SilcoTek does not offer a formal expedite program.  Rest assured we understand the urgency of your parts and will do everything we can to coat them quickly and with the top-notch quality you've come to expect from us.

3. Surface preparation

SilcoTek uses proprietary surface preparation methods in order to ensure the best coating possible.  It is important to know that any surface imperfections like scratches, rough surfaces, or widely varying surface characteristics, will be highlighted by the coating process, not hidden.

4. Chemical vapor deposition coating process