We employ more than 30,000 people across a range of public services. Combining our commercial know-how with a deep public service ethos, we advise policy makers, design innovative solutions, integrate systems and deliver front-line services to make a positive difference to customers and communities.

We work across public service sectors in Justice, Immigration, Healthcare, Defence, Transport, Citizen Services and Space. From providing critical air navigation services for our aviation customers to pursuing innovative approaches to reduce reoffending in our prisons, we seek to transform the experience of our services users.

Our customers include NHS Trusts and local authorities, government departments and agencies as well as direct to UK citizens on behalf of our partner organisations.

Shaping UK public services

In our work to continually shape markets and public services for the better, Serco has proposed four principles which we suggest should govern relations between Government and its suppliers, be they public bodies, not-for-profit organisations or private sector companies.