Let's face it-quality or performance mean little if the service is bad. Whether you're starting a small scale mining operation outside the U.S., or you just need a couple of new crevice scraping tools, we're always happy to assist you by any means possible. We have never charged our customers a "handling" or "crating" fee, nor do we add to the actual shipping costs. If you have some technical questions, need a shipping quote, or are ready to place an order, we're always just a phone call or email away. It's impossible to please everyone, but we come close-just ask a Proline owner.