PRODUCT SUPPORT SERVICES INC. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of products. Our advanced manufacturing methods provide fast, reliable repair services for a variety of electronics, including wireless, transportation, wireline, telematics, telemetry, consumer, communication, telecom and security equipment. We pride ourselves on delivering cost effective and green returns management solutions.

COMPANY OVERVIEW

PSSI's team has the skills and expertise required to repair your products more efficiently and reliably, which means the quality and reputation of your brand is protected.

Founded in11997

30,000 units received, repaired and shipped per week

ISO9001:2008 integrated OEM relationships and Level III and Level IV certifications

Lean manufacturing processes

Data collection tools for continuous process improvement

SERVICES:

There are several advantages to selecting PSSI as your repair and refurbishment partner. Explore the benefits below to learn how we bring the greatest value to our clients.

Specialized Electronics Repair:

PSSI is focused on and dedicated to repairing and refurbishing electronics. As specialists, we have the skills and expertise required to repair your products more efficiently and reliably, which means the quality and reputation of your brand is protected.

100+ Years of Experience:

PSSI's team brings more than 100 years of combined experience in service and repair operations, manufacturing, distribution, service parts supply management, product returns management, remanufacturing, remarketing and product lifecycle management.

Strong Executive Leadership:

Serving as both strategic partners and consultants, PSSI's executive leadership team has implemented reverse logistics, repair and value recovery programs, including plans that helped the consumer PC industry raise recoveries from 10% of original cost to net recoveries of up to 90% of original cost. PSSI now offers this knowledge and experience to companies with similar product return and depot repair challenges.

Highlighted accomplishments of our executives:

Recognized as recipients of the Malcolm Baldridge Award and Shingo Prize for Manufacturing Excellence (Motorola and Alcatel)

Successfully deployed reverse logistics solutions to the wireless and cellular industry

Launched some of the PC industry's first national trade-in and shared revenue recovery programs (Apple, Compaq and Dell)