Niagara Peninsula Energy Inc. we are committed to providing our residential customers with an affordable, safe and reliable electrical distribution system as well as outstanding customer service.

This section of our website is devoted to informing you about our Residential Service.

You will find how to access your account; receive your bill, an overview of how to understand your bill, our electricity rates, learn about your smart meter, bill payment options, answers to your inquiries on moving or registering for a new account, and how to better understand our Deposit and Collection Policy.

Mission, Values, and Vision

Mission

To deliver safe,efficient, reliable electricity. Niagara Peninsula Energy employees provide the best possible service to all customers.

Values We will conduct ourselves with commitment to the values of:
Integrity- we are ethical and our actions are truthful and trustworthy
Fairness- we treat everyone equally and free of bias
Responsible- we provide services with safety first for our customers and employees
Respect- we listen to each other and see value that each member of the team brings and respect the needs of our stakeholders
Transparent- we are open and accountable for our actions and decisions.

Vision

Delivering environmentally responsible and sustainable energy for the future of our communities.