The Mercer Advantage

Mercer Gasket & Shim is committed to delivering what our customers want when they want it; continually improving our effectiveness and efficiency; developing partnering relationships with our customers; and fostering a cooperative work environment for our employees. Our goals for improvement are achieving a 100% target for on-time delivery and a 0% defect rate.

Customization

We recognize that every customer’s needs are unique. That is why we tailor our programs to suit your individual requirements – you are not expected to conform to a canned package. Our system works the way you want to work.

Service

We offer true 24-hour service and direct access to decision-makers. This means that if you need a product right away, Mercer Gasket & Shim will deliver. We have a track record of 100% on time delivery for mission-critical items. Getting you what you need when you need it, especially in an emergency is part of our everyday service.

Expertise

We have over 80 years of experience in handling complex requests for custom industrial products. Time and again we have drawn on our technical expertise to solve our customers’ material selection problems. Our strategic network of resources has equal expertise in their chosen product lines.

Flexibility

Mercer Gasket & Shim is a dynamic company, with the ability to adapt to your specific circumstances and changing needs. In the short term, we can modify our production schedules to accommodate urgent requests. In the long term our solutions will evolve with your business as we are both committed to continuous improvement. Mercer Gasket & Shim provides its customers with the best total solution at the lowest overall cost.