Mission / Vision

We've divided our mission and vision into an internal and external part. Each member of staff, regardless of his or her position within the organisation, should always act according to this internal mission and vision in order to help our customers and realise our external mission and vision.

External Mission / Vision

Mission

INOVIM designs, implements and manages integrated and efficient waste collection systems using its efficient software, comprehensive experience and committed employees.

A world with less waste is a better world. Therefore, INOVIM helps organisations and citizens in collecting waste.

INOVIM supports them with

• services such as

the implementation, maintenance and management of waste collection systems

the collection of waste flows

• solutions such as hardware and software for optimal waste management;

In doing so, INOVIM applies the following principles:

• the customer comes first

• we work together in confidence

• we feel strongly about innovation and sustainability

• Our people make the difference

• we are not at any time the owner of the waste

Vision

Our purpose is a clean, sustainable world.  

The way towards it is reducing the loss of material in the lifecicle of goods to an absolute minimum. 

Our ambition is to take the lead in this process every day.

Our strategy is  to be at all times the most innovative and best performing European player.

Our resources are R&D, confidence, knowledge and experience raising public awareness and promoting sustained behavioural change.

Internal Mission / Vision

INOVIM formulated for its employees an internal mission and vision that should enable them to put our external mission and vision into practice:

Internal Mission

Our internal mission is as follows: Learn how to read

This simple internal mission entails 3 guidelines four our employees:

Continuous learning to continue to improve and innovate

Reading in all senses of the word: understanding texts, reading in between the lines, reading behaviour, reading the customer's needs, ...

Helping each other to learn from one another and also encouraging one antother to develop oneself.

Internal Vision

Our internal vision is as follows: Be alert!

This simple internal vision always reminds our employees of the fact that everyone is expected to contribute to our customers' general satisfaction. This way, we can anticipate problems, if any, to the maximum extent possible and, as the case may be, remedy them as quickly as possible with minimum nuisance to our customers.

Values

INOVIM wants to be a value-driven organisation. This ambition is a guide for both acceptable and unacceptable behaviour, gives guidance while taking decisions, reduces the waste of energy on non-productive activities and contributes to the future that we wish to create.

Our employees have defined the following core values:

Customer satisfaction

INOVIM will do its utmost to fulfil the needs of our customers in connection with waste collection systems but, above all, to deliver on our promises. To realise this, we act proactively and think along with our customers. We work hard to uphold and strengthen our strong reputation and good name. A close cooperation with our customers provides us with immediate feedback on the quality of our services.

Confidence

INOVIM attaches great significance to confidence, in other words the willingness of a party to be dependent on the acts of another party, to trust the other party's honesty, the expectation that the other party will act in a way that will not cause harm to us, with the risk to be at a disadvantage if the other party betrays our confidence.

INOVIM wishes to demonstrate confidence in our dealing with all our stakeholders (our customers, employees, suppliers, partners, shareholders...). We consider confidence as the basis for sustained success.

Flexibility

INOVIM strives for a flexible organisation, both in the way we think and act. This way, we will be able to provide a better service to our customers and, in the long run, to deal with new challenges and changes on the market. This means that we

• think, act and deliver according to the customer’s needs and wishes

• proactively initiate changes

• are ready to adjust ourselves to future trends and needs

• challenge the status quo

• search for new opportunities and take calculated risks

• look at the world with an open mind

• embrace lifelong learning

Continuous  improvement

INOVIM commits itself to always question its services, processes, acting, thinking... and to evaluate if improvements can be made. We continuously ask ourselves:  'What is the purpose, why and wherefore do we do this and what does it contribute?'. By coming to a better understanding of our customers and their needs, by continuously working on innovation and improving our services, we want to play a leading part with our core activities.