Mission Guidelines: We know our customers and speak their language We focus on our customers. We are active partners to our customers and work to find solutions. We set the standards in service, customer assurance and guarantees. Our customers are impressed by our friendliness and expertise. We are among the best, yet still constantly developing. Our actions are based on competence, reliability and respect for other culture and are oriented towards our customers, staff, suppliers and partners. We have the courage to develop creative ideas and processes. The homogenous depth of production at our own production plants enables us to quickly and flexibly meet customer and market requirements. We identify future requirements and come up with creative solutions for them. We think and act with the needs of our external and internal customers in mind, and fulfil them with fairness, respect and reliability. Our guiding principles lead to partnerships based on trust and mutual respect. Guiding principles: We lead our employees by example. Our identification with HSM is based on mutual trust, loyality and open, honest communication. We agree on targets, and promote independent action and commercial thinking in the framework of clearly defined responsibilities. The company management is a loyal partner which pursues the overall interests of the company and lets its employees share in its success. We are a challenging, yet supportive employer. We actively promote change for the benefit of HSM.