The scorecards measure how well Ontario’s electricity distributors (also called utilities) are performing each year. It is designed to encourage electricity distributors to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value.

The scorecard includes traditional metrics for assessing a distributor’s services, such as frequency of power outages, financial performance, costs per customer, and customer experience such as how well the distributor resolves a customer’s concern on the first contact, the accuracy of customers’ bills, public safety and more.