The Focused Group (TFG), located in Richmond, Virginia, specializes in providing an array of comprehensive and flexible solutions for medical accounts revenue cycle management.

We offer our clients an intense management team with more than 60 years of combined experience focused specifically on hospital and medical receivables management. The Focused Group was established to fulfill needs that surface early in your billing and collections process, as well as traditional bad debt recovery.

Your program will be customized to meet the individual needs of your facility.  Our unique approach utilizes well trained, experienced representatives combined with our advanced collection tracking system and predictive dial technology.

The entire staff at TFG is aware of our clients’ commitment toward maintaining a proper image within the community.  Efforts at TFG are designed to foster that image.

Collection Tracking System

The Focused Group utilizes the technologically advanced CIMI Quikollect collection tracking system to schedule and carry out the collection activities on your accounts.  Actions are automated, monitored and real-time.

Collections Management Website

Our secure website offers you access to view all referred accounts, view or print reports, post payments, enter/upload new accounts online, contact TFG representatives via secure email, and update accounts.

Predictive Dial Technology

Predictive dial technology greatly increases the contact rate by eliminating no answers and busy signals. Collection Specialists spend their phone time connected with your patients resolving outstanding balances.

Electronic Capability of Accepting Accounts

Accounts may be placed in almost any format including secure dial-up, diskette, tape or encrypted email. The Focused Group will also accept accounts placed on paper.