Big Fish is more than just another tech support company. We are comrades-in-arms. We are thinkers, troubleshooters, learners and doers. We're smart. We're fun.

And we have a heart for service.

OUR VALUES

Respect

Show respect for our people. Quality and Value Provide service of the highest quality and value.

Integrity

Conduct business with integrity Productivity Focus on productivity at every level of business.

Responsibility

Take responsibility for our actions. Innovation Pursue and support innovation every day.

Quality and Value

Provide service of the highest quality and value.

Productivity

Focus on productivity at every level of business

Innovation

Pursue and support innovation every day.

Our Service Philosophy

DO GOOD – do the job for our client that we would expect for ourselves. Great service maximizes the energy the client spends on their own passions. This is good for the client, good for their clients, and good for us.

DO MORE WITH LESS – focus on high industry standards and use proactive-enhancing tools so that we can quickly connect, analyze, diagnose, fix, monitor and manage. The goal? To be so efficient that we can easily give the client more than they’ve asked for.

HIRE WELL – service doesn’t start with people who have technical skills or technology certificates or a pedigree. Service…well great service, starts with the right mix of the right kind of people. We have a culture of relationship and a genuine attitude of “I’ve got your back.” Take that culture and pair it up with technology best practices, and you’ve got one heck of a team. We are able to deliver that standard of personal technical support that is so sorely needed. The bar has just been raised.

DON'T CUT CORNERS – not only hire well, hire plenty. We are constantly prepared for success, so we elect to be overstaffed instead of understaffed. We’re just that committed to serving others.

BE ACCOUNTABLE – we build open and honest relationships with each other and with our clients. Every team member is a Champion for a sub-set of our client base. As Champions we are committed to listening, understanding and delivering the desired results for our clients.