We believe that we should deliver extreme customer service each and every time we deal with a customer-in the store or on the phone, when making a sale or handling a service job. There are no excuses for exceptions we believe we should do what ever it takes to satisfy the customer, be honest and have integrity, do everything on time or early, remember that the team is more important that the individual, always practice the virtue of humility, admit one's mistakes in truth and move beyond, be responsible for all actions of the company and do what we say we will do.