Raceway Auto and Truck Parts

Every part sold from Raceway Auto & Truck Parts in Savannah, Tenn. has been through at least four pairs of hands, and eyes, before it reaches the customer. Quality control is something sales manager (and future owner as of January 2012) Gary Coln takes very seriously. He set up a four-point checklist to make sure no part is delivered or shipped with unknown damage.

The check begins when the vehicle arrives. A complete walk-around is done and sheet metal damage is circled. The vehicle is checked a second time in dismantling. A third check occurs when a part is sold. Each parts puller has a quality control checklist. If additional damage is found, the puller goes into the Pinnacle Pro system and adds a damage resolution to the work order. The resolution immediately flags the salesperson’s work order and informs him or her about the damage. The part is checked a fourth time in the delivery holding area, before loaded on the truck.