Things Remembered

Things Remembered is North America's leading retailer of personalized gifts. For more than 50 years, we’ve been perfecting the art of custom engraved and embroidered gifts using the most precise technologies. With retail locations throughout the U.S., an online store, catalogs, Gifting Experts available by the phone and a team of Business Accounts Representatives serving businesses throughout North America, we’re here to help celebrate every occasion and create personalized masterpieces wherever and however you choose to shop.

MISSION STATEMENT

The Things Remembered mission is to delight every customer, every time. We will do everything we can to help you find perfect personalized gifts to make all occasions extra memorable. That means:

We’re here to provide gifting solutions for life’s milestones and the littlest snapshots, whether it’s your dad’s 50th birthday, an upcoming girls’ trip, a first baby gift, a graduation gift for your youngest, a memento to celebrate your niece’s first soccer goal, or a practical gift to kick off a new job.

We offer exceptional customer service at every turn. Not only are we here to assist you in finding the right gift, but we’ll also guide you through composing a thoughtful personalized message to make your gift even more memorable and magical.

We want to build a lasting relationship with you. We know how important every life moment is, and we’re honored to be invited to yours. But we got to say, we get attached easily and want to grow with you and be there to celebrate all your occasions.

Things Remembered never takes for granted how much it means to be a part of your celebrations, and that’s why we offer our Satisfaction Guarantee. If you’re not totally delighted when you receive your gift, visit one of our retail locations or call us at 866.902.4438, and we’ll do everything we can to make it right. It’s our guarantee.

HOW WE GOT OUR START

Our story begins in 1967 in Cleveland, Ohio, as an engrave-while-you-wait shop called “Can Do,” which paved the way for the Things Remembered brand known and loved today. Our business model is simple: The customer always comes first, offer only the highest quality products, and of course, bring a healthy dose of good-old-fashioned Cleveland know-how to everything we do. These values have allowed Things Remembered to grow into North America’s leading, and most successful, retailer of personalized gifts. We take pride in our Midwest roots and the opportunity we have had to grow, connect and play a part in the communities and lives of people across the United States. While looking back on our story is always fun, we’re excited for our next chapters and all the beautiful, one-of-a-kind gifts to come.

OUR COMMITMENT TO OUR COMMUNITIES

Celebrating all parts of life and those deep connections we make along the way is at the core of Things Remembered. That’s why our mission extends to taking care of the vibrant communities we are a part of. Things Remembered supports the American Cancer Association's Relay For Life, Harvest for Hunger, the March of Dimes, the United Way, Domestic Violence Center, Fresh Air Camp, Rebuilding Together, the Susan G. Komen Race For The Cure (Breast Cancer Foundation, Northeast Ohio), and local Pride events.

OUR SPECIAL RELATIONSHIP WITH THE MAKE-A-WISH®

Our partnership with Make-A-Wish began in 1997 with one child's simple wish. Elysia, while facing a life-threatening disease, wished to give her friends and family customized gifts to remember her and let them know how special they were to her. What sprang from Elysia’s initial wish has grown into an annual program that has raised more than $7.4 million and granting more than 950 wishes. To honor Elysia's memory, we continue to donate a portion of the proceeds of all Make-A-Wish gift sales to Make-A-Wish, which grants life-changing wishes for children with critical illnesses.

In 2018 we proudly celebrated 20 years officially partnering with Make-A-Wish. We extend our sincerest appreciation to the thousands of customers who have purchased our beautiful Make-A-Wish items over the past years, or made a cash donation, to help make the contributions possible—and children's wishes come true.