Mack Molding Co

Founded in 1920, Mack Molding is a wholly owned subsidiary of the privately held Mack Group corporation, which also includes Mack Technologies and Mack Prototype.  With its roots in custom injection molding, Mack Molding today is a leading supplier of contract manufacturing services and injection molded plastic parts to companies in a range of industries. Headquartered in Arlington, Vt., Mack Molding operates six locations throughout the eastern United States.  A family-run business, Mack has earned a 5A1 D&B rating, the highest available. The corporation has no long-term debt, and finances its own acquisitions and growth. With sales of approximately $350 million, Mack is consistently ranked among the top 10 non-automotive injection molders in North America.  Mack Molding provides a wide range of services to both small- and mid-size companies, as well as blue chip Fortune 100 giants.

A privately held corporation, Mack was founded in 1920 in Little Falls, N.J. Today, it is headquartered in Arlington, Vermont, and operates 11 locations throughout Vermont, Connecticut, Massachusetts, North Carolina, South Carolina, Florida and Mexico, totaling 1.5 million square feet of manufacturing space.  Mack has earned a 5A1 D&B rating, the highest available. The corporation has no long-term debt and finances its own acquisitions and growth. Mack has sales of approximately $350 million and employs more than 2,000 people.

Mack’s mission isTotal Customer Satisfaction.While simply stated, it has become the kingpin around which all major decisions are based. Branching out into rapid prototyping and tooling was based on customer input and the need to reduce time-to-market. Expanding the headquarters plant to augment Mack’s contract manufacturing capabilities was in direct response to the needs of the marketplace.  But beyond responding to customers’ needs to further grow the business, Mack also formally measures customer satisfaction on a quarterly basis around four criteria:  Return rate Number of on-time deliveries How the customer ranks Mack as a supplier in relation to its competitors General feedback from customers Results are posted in all plants, as compensation is directly linked to customer satisfaction and profitability.