OneRain, Incorporated

The OneRain Team (Summer Picnic 2015): Pictured (left to right front) Fritz Law, James Logan. David Sauer, Pamela Chacon, (left to right back) John Goreham, Mike Zucosky Scott Bores, Melanie Hendricks, Ilse Gayl, Brian Loflin, Rosemarie O'Connell, Glenn Hetchler, Lui Pan, Blake Kellum, Charles Yost, Rick Jensen, Sam Gillis.

OneRain is a company of rainfall experts focused on creating the best possible spatially distributed rainfall product. We are leaders in transforming how well rainfall is understood. Our commitment to this process improves hydrologic design standards across the United States and affects decisions concerning billions of dollars of infrastructure.

Since 1992, OneRain has been the leading provider of real-time and historical rainfall-related data and professional services to local, state, and federal government agencies across the United States. OneRain’s complete systems approach to hydrological management and flood early warning systems includes nationwide 24/7-supported enterprise level software that collects, processes and delivers real-time sensor data from local hydro-meteorological networks and other external sources such as USGS, HADS, METAR, Tides, etc., for web-based dissemination, visualization, monitoring and alerting. Additional services include gauge-adjusted radar rainfall and historical analysis, rain and hydromet gauging, real-time satellite telemetry services and integration, storm properties analyses and professional consulting services. OneRain’s products and services support critical decisions for emergency management, early flood warning, dam safety monitoring, reservoir and hydropower operations, stormwater/wastewater management, and forensic analyses.

OneRain has designed, built, rehabilitated, and maintains many hundreds of gauges throughout the United States. Each gauge or system is tailored specifically to the customers’ needs. OneRain continually strives to be the industry leader in real-time water management, consistently pushing the bar with new technology while always maintaining quality service and support.

OneRain has designed, built, rehabilitated, and maintains many hundreds of gauges and advanced flood early warning systems, throughout the United States. Each gauge or system is tailored specifically to the customers’ needs. OneRain continually strives to be the industry leader in real-time water management, consistently pushing the bar with new technology while always maintaining quality service and support.

Standard Software Maintenance Technical Support
The initial purchase of a OneRain Software License includes the first year of standard technical support. Thereafter, on each annual anniversary, Licensees may purchase standard technical support at an annual price equaling 25% of the current software license fee. It includes both Product Upgrades and Technical Support as follows:

Subscription and Support: Under our Standard Software Maintenance agreement, OneRain provides continuing subscription to and support of the most current release of the software during the annual term. Subscription and support include correcting material or substantial defects in the software or deviations from the published software specifications.

Telephone Consultation: Standard Software Maintenance and Technical support also includes reasonable telephone consultation for your organization on the use of the software during OneRain's normal business hours (8 a.m. to 5 p.m. Mountain Time). OneRain strives to respond to normal support calls not later than one business day after receipt of the Licensee contact. Customer outages are treated with the highest priority. OneRain has no obligation to provide on-site support or remote administration of Licensee systems.

Extended 24x7 Software Maintenance and Technical Support
If around-the-clock support is required to meet your critical mission needs, OneRain offers coverage and assistance beyond our normal support hours, as well as Remote Diagnostic Support, Automated Monitoring and Technical Support for your data collection system. Licensees may elect to purchase Extended 24x7 Technical Support (12-month term) at the prevailing list price at any time, provided that your subscription to OneRain's Standard Software Maintenance Agreement is valid.

In addition to the Standard Technical Support described earlier, this extended level of service includes the following:24x7 Telephone Consultation: Our Extended 24x7 Technical Support provides phone support 24 hours a day, seven days a week. OneRain provides an Extended Customer Support HOTLINE telephone number to call requesting service of the covered product. The Extended Customer Support HOTLINE operates outside of normal business hours and during statutory holidays.Remote Diagnostic Support*: OneRain maintains a staff of support personnel with two people on call at any given time. Upon any interruption of processing detected by the monitoring, OneRain sends out alarms to both the client's designated support contact and OneRain's on call staff. OneRain's staff attempt to remotely log into the client’s base station(s) and begin the process of diagnosing and trying to fix the problem. We make every effort to get you operational as soon as possible. If the problem cannot be fixed remotely, OneRain works with the customer’s designated support contact to solve the problem.Automated Monitoring*: OneRain sets up automated monitoring of the Licensee base station. For clients that use Contrail® Base Station, OneRain uses the alarm capabilities built into the servers to monitor their health. OneRain will monitor data feeds, check operating system processes and scan Licensee’s system network for failures or irregularities, and take remedial action. For clients that use DIADvisor™, OneRain monitors the DIADvisor backup feed for receipt of new data within a specified time frame, and an alarm is triggered should that feed stop sending data to OneRain's enterprise. To enable automated monitoring of DIADvisor the Licensee must use OneRain's free backup option. *Remote Diagnostic Support and Automated Monitoring requires all OneRain on-call staff to have remote access to the client’s base station.
In addition to the Standard Technical Support described earlier, this extended level of service includes the following:

24x7 Telephone Consultation: Our Extended 24x7 Technical Support provides phone support 24 hours a day, seven days a week. OneRain provides an Extended Customer Support HOTLINE telephone number to call requesting service of the covered product. The Extended Customer Support HOTLINE operates outside of normal business hours and during statutory holidays.

Remote Diagnostic Support*: OneRain maintains a staff of support personnel with two people on call at any given time. Upon any interruption of processing detected by the monitoring, OneRain sends out alarms to both the client's designated support contact and OneRain's on call staff. OneRain's staff attempt to remotely log into the client’s base station(s) and begin the process of diagnosing and trying to fix the problem. We make every effort to get you operational as soon as possible. If the problem cannot be fixed remotely, OneRain works with the customer’s designated support contact to solve the problem.

Automated Monitoring*: OneRain sets up automated monitoring of the Licensee base station. For clients that use Contrail® Base Station, OneRain uses the alarm capabilities built into the servers to monitor their health. OneRain will monitor data feeds, check operating system processes and scan Licensee’s system network for failures or irregularities, and take remedial action. For clients that use DIADvisor™, OneRain monitors the DIADvisor backup feed for receipt of new data within a specified time frame, and an alarm is triggered should that feed stop sending data to OneRain's enterprise. To enable automated monitoring of DIADvisor the Licensee must use OneRain's free backup option.

OneRain offers a full range of innovative real-time hydrometeorological data collection solutions and data services to our customers, principally government agencies, engineering, and hydrology markets. Our systems are used for operational decision support and emergency operations, post-event analysis, model calibration and planning in flood forecasting and early warning, dam safety monitoring, reservoir operations, stormwater and wastewater management.

• Water Resources Data Collection and Management Platform
• Visualization Software
• Data Management Tools
• Real-time Web Services
• Radar Rainfall Estimation
• Historical Rainfall Data
• StormProperties™ Analysis
• Field Decoder Solutions
• Network Design and Analysis
• ALERT2™ Implementations and radio path design
• Satellite Telemetry and Services
• System Integration and Modernization of Network Architecture
• Gauge Installation and Maintenance
• Gauge Maintenance Training Programs