Datatech

About Us

Datatech IT Solutions is the sister company of Fresno based software developer Datatech. Datatech has been providing businesses all over California, and many other states, with computer hardware and software solutions since 1980.

Our goal is to provide businesses with technology that makes everyday tasks efficient so they save time and money. Whether you are in the market for a built to order business class computer or server, building a network from the ground up, a network fax solution or a new phone system, Datatech IT Solutions wants to be your source for Information Technology.

Datatech IT Solutions has been an Authorized Vertical (formally Artisoft) Partner since 1998, we sell and service Vertical Communications' award winning phone system, Wave IP. Wave IP leverages the power of today's computer systems to bring big business phone system features including VoIP and call center to small and medium sized businesses.

Datatech IT Solutions also partners with other vendors to provide products that help your business succeed. We are a Microsoft Partner and a member of the Microsoft OEM System Builder program, an Intel Product Dealer and a Tobit Authorized Reseller.

As a family business, Datatech IT Solutions provides personalized service to our customers, we have done so for more than 30 years and will continue to do so into the future.

Services

Not every business can have in-house IT staff, especially small businesses with a few computers. Did you know that a network with up to 50 computers is considered a small network? The range for medium sized networks is 51-250 computers. We find even getting up into the medium sized range, companies cannot justify having dedicated IT staff. That is where Datatech IT Solutions can help. Our goal is to make the network solid and reliable; it should never be a source of constant problems which causes a drain on time, human and financial resources.

Datatech IT Solutions provides in-house and on-site service including:

• Computer Installation
• Network Design & Setup
• Wireless Network Setup
• Internet Service Setup
• Computer Hardware Repair
• Virus and Malware Removal
• System Optimization

We provide these services not only to businesses with networks but to single computer companies and home users alike.

Build to Order Computers:

Datatech IT Solutions provides build to order computer systems. These systems are of the highest quality. Datatech has been selling computers for over two decades and we have been building our own line of computers for businesses and individuals for well over a decade. In that time we have come to understand that it is better to put together a quality product than to try to compete with cut rate pricing on cheap computers from other vendors and 'big box' stores.

Datatech IT Solutions uses only quality components that we feel are the best available. All motherboards and processors are genuine Intel Boxed products. Other components come from well known manufacturers such as Kingston, LG, Western Digital, Antec, Logitech, and Samsung. These components may cost a little more but in the end they are worth every penny.

We believe in going the extra mile when it comes to the computers we build. All systems are ready to go on delivery, no lengthy setup process for the operating system and applications. We provide you with all the original CD's should reinstallation of the operating system, drivers or any application be required. All computers leave our office with all security updates for Microsoft Windows and Office. At Datatech IT Solutions we feel your computer should save you time, not cost you time.

All of Datatech IT Solutions systems come with a one-year carry-in/ship-in warranty with extended warranties and extended on-site warranties available. Many of the components we use, such as the motherboards, processors, hard drives and RAM, come with 3 year (or more) manufacturer's warranty.

Servers:

We take the same approach to servers that we do with our desktop computers. Starting with Intel components, we pick only the most reliable components for your server. When designing the right server for your business, we will take into account current and future needs.

Customer Profiles:

Monterey AgResources - Monterey AgResources is an agricultural chemical distributor based in Fresno, CA and a long time customer of Datatech and Datatech IT Solutions. Monterey AgResources was facing an aging phone system that they were quickly outgrowing. They turned to Datatech IT Solutions and Vertical TeleVantage to put together a system that was right for them. One of the biggest challenges was a remote warehouse. Previously, they could forward calls to this location, but employees there were not really part of the corporate phone system. These employees could not transfer calls back to the main office and could not call extensions at the main office directly. Through Datatech IT Solutions, Monterey implemented Voice over IP phones at the remote location as a part of a TeleVantage system at their main office. Now remote employees can benefit from having an extension on the corporate phone system. This also saves the cost of phone lines and per minute charges since all calls between locations are now placed over a data network instead of tying up a phone line. Also implemented for Monterey AgResources was the TeleVantage Contact Center for their customer service desk. With TeleVantage both the Contact Center and VoIP phones for a remote location were installed in small increments so costs were minimal compared to doing a complete VoIP phone system and implementing a large (or separate add-on) call center. In 2009, Monterey upgraded to the Vertical Wave IP 2500 system.

Deaf and Hard of Hearing Service Center, Inc - DHHSC is a non-profit organization in Fresno, CA that provides services to the deaf and hard of hearing community. They had a unique need that TeleVantage was the perfect fit for. Many on their staff are deaf, and their means of telecommunication is with TTY phones. These are phones that connect to a phone line like a standard phone. They are basically like a typewriter that sends text to another TTY phone. Because TeleVantage uses analog based extensions, we were able to plug these phones directly into the phone system and make them extensions. But that is just the first step. Other systems have analog ports also. The benefit with TeleVantage is the ability to have the operator take incoming TTY calls and transfer them to various staff members using the computer client. Since TTY phones are not PBX phones and are intended to be used on a stand alone phone line hey don't have features such as hold and transfer functionality, or even a flash key for that matter. With TeleVantage these functions are done through the computer client, which improved DHHSC's communications with clients.

Hallmark Insurance Associates, Inc - Hallmark Insurance Associates, Inc. is a Fresno based Insurance agency. Hallmark uses Wave's VoIP features to reduce costs and to maintain their critical business hardware in a secure location. Hallmark keeps all of their equipment at a co-located facility provided by twtelecom, including their Wave system. The Wave system is connected to their office IP phones over the Internet. Hallmark also utilizes Wave's IP trunking which has saved them substantial costs versus their previous PRI T1 phone service.