First Response, Inc

About Us

At First Response, our commitment to A Higher Standard enables us to deliver the client service we believe you deserve.

For example, we provide you with:

• A knowledgeable, live agent on every customer call
• Our proprietary 'One Voice' contact system, which ensures our entire client services team knows and understands all client-related items
• A dedicated account manager/client contact, who can provide you with consistent information (if your contact cannot answer any specific question, you receive a guaranteed follow-up call within hours)

Security Services

PROTECTING YOUR PEACE OF MIND

In our 20+ years of business, we have fine-tuned our services to exceed our client expectations. After all, exceeding our Client’s expectations is what we have built our success upon. We are constantly evolving as a security provider to ensure the services we provide to remain ahead of the curve, innovative, and consistent. From the first company to install laptops in our cars, to the first provide in professional sedans (Impalas), we have set the stage for the industry. As you are reading this, we are reviewing our services and looking for improvements to the services our current and future clients.

Below are brief descriptions of each of our professionally provided security services. Please click on the one you would like to read more about, however, we may encourage you to review each one as the perfect strategy for you may include a little of each. We look forward to hearing from you on how we can work as a team to develop the right security strategy for you.

• ON-SITE SECURITY SERVICES: We provide professionally trained & experienced Security Officers (Not to be confused with the “Guards” provided by other companies) to protect your property, inside and out. We apply our proprietary training approach to all of our Officers to ensure our Officers are able to exceed expectations. Through our thorough selection process, we ensure each Officer is the right fit for the each account. 

Mission and Vision

First Response abides by a three-part mission, which includes:

• To provide no excuses; to get our security services and systems right the first time
• To treat each employee, client and vendor with dignity and respect
• To train and support each employee for optimal performance in his/her position

Our Philosophy

“The quality of service a customer receives is only as good as the quality of the individual providing it.”

Dave Foglio, First Response President

At First Response, this statement has served as our philosophy since the day we opened our doors in 1989. Today, that means our people, our training and our equipment go beyond what is expected – so we’re able to handle the unexpected more thoroughly than other security system providers. This philosophy is yet another component of our commitment to A Higher Standard.

For over 20 years, we’ve worked hard to build a company that ensures we not only secure your assets – but also, secures your confidence – at every level.

The Right People

At its core, exemplary service all comes down to having the right people. First Response insists on setting A Higher Standard for our staff, from our client services team to our technicians and security officers. Our hiring process is rigorous and selective, and our training goes beyond the industry standard.

Speaking of training, our attention to quality training for our employees also sets us apart from the competition. Once our employees complete all state training requirements and obtain all requisite licensing, we go to work training them again – this time, on how to best serve our valued customers. Training is that important to us. At First Response, our customers expect more from us because we expect more from our employees.

History

Since 1989, First Response has aimed to become the premier safety and security provider in the Pacific Northwest. We serve thousands of locations throughout the Northwest region, and have grown into new areas of service to meet the ever-changing needs of our valued customer base.

We made our commitment to A Higher Standard over 20 years ago, when we became the first 24-hour alarm response company in Portland, Oregon. Very quickly, customer demand revealed the need for an expanded presence; and so, we opened our onsite division in 1991. The purpose of our onsite division is to provide local offices for specific locations.

Because of this, it wasn’t long before we began attracting attention from large regional businesses. By 1996, our service offering had expanded so much that we opened First Response, a full service installation, monitoring and response company, to provide customers one central point of contact for all their security needs. As our reputation continued to grow, so did our customer service area; and in 1997, we opened our first interstate branch office in Seattle, Washington.

We continued to grow, of course; but our commitment to A Higher Standard never changed. The advent of new technologies brought new opportunities to First Response. For example, in 2004 we created iWATCH Communications, Inc. to provide leading technology and state-of-the-art software for the monitoring of burglar and fire alarms.

Our growth and success has not gone unnoticed. Since 1996, First Response has been recognized by the Portland Business Journal as one of the Fastest Growing 100 Privately Owned Business seven times: in 1996, 1997, 1998, 1999, 2002 and 2003.

Today, First Response patrols over 500 accounts, responding to over 6,500 locations, monitoring 1,400 accounts and employing over 230 people throughout the Northwest.

We are proud of what we have accomplished, and are honored to secure the homes and businesses of our friends and neighbors throughout the Northwest.