EnerNOC, Inc

About EnerNOC

Powerful Energy Intelligence Software

EnerNOC is a leading provider of energy intelligence software (EIS). EnerNOC’s EIS solutions for enterprises include applications that help organizations buy energy better, manage utility bills, optimize energy consumption, participate in demand response, and manage peak demand. EnerNOC’s EIS solutions for utilities, grid operators and energy retailers include EnerNOC Demand Resource™, a turnkey demand response resource with firm capacity commitment, and EnerNOC Demand Manager™, a software-as-a-service (SaaS) application that provides utilities and retailers with underlying technology to manage their demand response programs.

EnerNOC, which stands for Energy Network Operations Center, has won numerous awards for its technology, customer service, and industry leadership.

Our customers are supported by a world-class professional services team and a Network Operations Center (NOC) that is staffed 24x7x365.

How the world creates and uses energy is changing

On the business side, energy is a major operational line item and reining in costs is key to maintaining financial health and competitiveness. On the utility and grid operator side, an aging grid infrastructure, the retirement of traditional power plants, and the infusion of new and more distributed sources of power such as wind and solar creates an urgent imperative to bring flexible demand-side resources into the mix.

EnerNOC's energy intelligence software collects and analyzes millions of data points about how enterprises are buying energy, how much they're using, and when they're using it, and marries that information with grid and market signals, such as real-time prices, weather, and overall system peak. As a result, enterprises get actionable insights into how they can save money and use energy more productively, and utilities and grid operators get firm, reliable demand-side resources.

We’ve invested more than $200 million to create a technology platform that delivers on the promise of enabling our business, utility, and grid operator customers to make more intelligent energy decisions. Whether that’s providing over 1.8 gigawatts of capacity to the grid in the largest demand response dispatch in history or analyzing billions of data points a day to uncover hidden savings opportunities for customers, EnerNOC’s technology makes actionable energy intelligence possible.

Delivering actionable energy intelligence to the enterprise
Our cloud-based energy intelligence software (EIS) allows enterprise customers to manage their energy costs and improve productivity by optimizing how they buy energy, how much they use, and when they use it through powerful analytics, decision-making tools, reports, and dashboards. Our applications can be accessed securely from wherever our customers are – on any browser or on our Android and iPhone mobile apps.

Achieving utility demand-side objectives with a proven technology platform
This is integrated energy management software at its best, driving significant value for utilities and grid operators, and their commercial and industrial customer markets. EnerNOC’s customer engagement and intelligence application for utilities and their customers is built on an integrated, configurable, and scalable platform that delivers rich analytics with utility-grade security and performance. We offer utilities a robust, cost-effective means to harness the power of real-time energy data without the cost of building in-house infrastructure.

Our integrated platform provides you with full visibility into the availability and performance of your demand response resource – 24 hours a day, seven days a week, 365 days a year. This makes capacity, economic, and ancillary services resources available on-demand, seamlessly and securely. Our platform also helps you enhance customer engagement and meet demand-side program objectives through deep segmentation and customized messaging capabilities, empowering you to deliver energy intelligence to your business customers.

Supported by our world-class Network Operations Center and using the latest in big data technology and cloud-based deployment, EnerNOC manages more energy data than anyone in the world – all in real time.

Security for mission-critical applications

EnerNOC has invested millions of dollars in its energy management information technology, including its commitment to maintaining rigorous security standards. As a company that manages energy data for hundreds of federal, military, and other mission-critical facilities, EnerNOC utilizes the latest security technologies and protocols, as well as operational best practices, to ensure that our customers’ energy information is handled with the utmost care.

Attention to detail at every step

EnerNOC employs a multi-step code review process across many phases of the software development lifecycle. Third-party penetration tests are performed, along with internal audits. EnerNOC also utilizes a multi-phase development lifecycle that includes unit testing, integration testing, system testing, and performance testing. Security testing is done on a per-feature basis for new functionality, including stress tests for security and controls.

Restricted access for a secure connection

Real-time energy data is passed from our customers’ sites to EnerNOC’s Network Operations Center, but access is permitted only to authorized users. At the customer’s discretion, data transfer can be restricted to the customer’s preferred communications networks.

Redundant operations centers

EnerNOC operates two redundant Network Operations Centers in Boston and San Francisco to ensure maximum uptime. In addition, EnerNOC employs a redundant failover capacity between our two data center locations. With data backed up to our secondary facility in near real time, our customers’ information is kept secure. We also leverage disk-to-disk backup, among other off-site backup strategies. Each of these ingrained practices helps us unlock the value of this data for our customers and ensure that it is available for them when they need it.