Highland Sanitation & Recycling Inc.

The Past:

Highland Sanitation & Recycling Inc. is a 2nd generation, family owned and operated trash and recycling company. Highland Sanitation was originally started by Alice and Emil Oehrlein in 1950.

Susan & David Stewart took over in 1980. The company has grown a lot since then.

The Present:

We currently have over 20 trucks and nearly 30 employees that service over 12,000 customers each week! We’re constantly working to improve the customer service experience for our customers!

The Future:

Highland Sanitation & Recycling is planning on making the transition from being a 2nd generation business to a 3rd generation business. This is made possible by the ongoing work of Susan and David’s two children, Bobby and Kasey Stewart. Both Bobby and Kasey are looking forward to servicing our customers for many more years, as well as embracing the technological changes of the waste industry to stay competitive and provide the best service possible, for a competitive price that is also environmentally friendly.

Our Philosophy

Here at Highland Sanitation & Recycling, we choose to do business differently. We hold ourselves to a higher standard and are committed to following these guiding values each day, with each customer and each interaction. - Bobby Stewart Head of Operations & Customer Service

Honesty:

While all of our values are important, this one is the platform on which our customer relationships are built. We strive to provide honest communications with any questions or concerns our customers have. For instance, if a customer comes home to their cart still being full because it was not picked up; sometimes it’s the customer’s fault, other times it’s our fault. When it is our fault, we do not hesitate to take responsibility and work to resolve the issue.

Integrity:

This value allows us to strengthen our relationships with our customers. An example of this is in how Highland Sanitation & Recycling does not charge fuel surcharges. Fuel surcharges first started being used in the industry in 2008, when diesel prices climbed to over $4 per gallon. Diesel prices are now back down to pre-fuel surcharge prices, yet no companies have stopped charging a fuel surcharge! Some companies are even using compressed natural gas trucks (which can fuel for as low as $1 per gallon) and are still charging fuel surcharges that are intended for diesel only!

Family:

At Highland Sanitation & Recycling we aspire to treat our customers and our employees like they are family. We build our routes to be around 8 hours each day (industry standards are 10-12 hours each day), that way our employees have more time to spend with their families. For our customers, we provide friendly service with a smile! Our trucks have even been known to visit a birthday party or two for our youngest fans!