CSI International, Inc.

The CSI Story

CSI International, Inc., founded in 1989 and headquartered in Fort Lauderdale, Florida has been providing excellence for over 27 years by exceeding our customers’ expectations offering integrated building services to customers in real estate, property management, pharmaceuticals, telecommunications, higher education, manufacturing and insurance.

CSI’s owners, Jayne and Geoff Hammond, have over 30 years of experience in the building services field. After 19 years of managing facilities for a Fortune 20 corporation, the Hammonds’ left the corporate world and founded CSI. Their plan for success was clear and concise:

“Say what we will do, do what we promise and have available for the customer objective evidence of what’s been done”.

The success of their efforts is evident in the growth of CSI from 12 employees in 1989 to over 1700 employees currently servicing buildings of 100,000 to 3.0 + million square feet in the Northeast, Mid-Atlantic, Southeast, and Midwest. CSI’s growth has been achieved through:

• Our impeccable reputation
• Outstanding customer references
• Responses to Quality Survey’s
• Glowing testimonials

Throughout CSI’s constant growth and evolution, our primary goal, exceeding our customers’ expectations has continuously remained unchanged. We pride ourselves in our incomparable reputation for cost-effective solutions and responsive services with uncompromising quality.

What started 20 years ago as a small, family-owned Janitorial Company is now a thriving family-owned building services provider offering a full range of services to owners and managers of commercial facilities.

CSI provides responsive and reliable janitorial, building operations and maintenance, and facilities management services to corporate, commercial, and educational facilities. We are committed to personalized service, social responsibility to the environment, and the appreciation of the people who do the work.

CSI's Management Philosophy

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.'
Andrew Carnegie

CSI’s management is not overburdened by a multi-layered structure, thereby giving line management and supervisors a broad degree of authority with immediate access to senior management. The CSI structure and core values have attracted outstanding management personnel who have demonstrated their ability to leverage corporate experience with the challenge of satisfying the dual demands of the corporate customer and the entrepreneurial bottom line.

CSI’s senior management focuses its efforts on selecting and supporting individuals who possess the business skills and service experience consistent with the facilities they must manage.
Our managers are expected to do the following:

• Empower our site teams to meet our customer’s needs
• Focus on solutions, not the problems
• Identify and prioritize workloads
• Manage resources, labor, materials and equipment
• Anticipate special circumstances associated sensitive customer issues

CSI recognizes their employees as our greatest asset. It is our job to create an environment that insures all of our employees are motivated along with the understanding that they are stakeholders. Employee development and empowerment are essential for our success and in turn, our employees consistently make higher level contributions to our customers.

When these types of tools are used it allows our Team to:

• Understand our customers’ expectations and goals
• Focus on value
• Generate enthusiasm for improved results
• Create the pursuit for perfection
• Communicate effectively
• Share in our success

CSI provides responsive and reliable janitorial, building operations and maintenance, and facilities management services to corporate, commercial, and educational facilities. We are committed to personalized service, social responsibility to the environment, and the appreciation of the people who do the work.