Kollect

The Company’s Key message is “We Kollect Everything”. For us here, its all about offering our customers the ability to book any waste item for collection and recycling and offering them the widest choice – whatever, whenever and wherever they need waste collected.

Our Story

Our story here at Kollect is we do things differently and while we have made great strides, our journey is just beginning. Kollect operates an online marketplace that connects customers who need to dispose of waste with well known, reliable waste collection companies using our on-demand technology platform. We are similar to Uber, but instead of moving people we move waste.

Our company mission is “to create simple ways to have all waste collected and recycled globally”. Simple means that when a customer thinks of a waste they think of us, place a booking and we fulfill the booking quickly and efficiently. We now oversee 1000’s of bookings each month, making us one of the most trusted companies in the industry. Our goal here in Kollect is to provide you with an excellent customer experience. Unlike traditional waste companies we are contactable 7 days a week, right up until 10pm each night.

Core Values at Kollect

In today's world, operating with a genuine mission is essential to establishing an enduring brand and successful business. Over the last few years, we've made early progress towards our two-part vision, but the opportunity that exists for Kollect in the waste market is huge. 

Step one of our company mission, creating “simple ways to have all waste collected and recycled” is accomplished by allowing customers find us easily, get a price and book in a job at a date and time that suits them - the customer is totally in charge of their waste collection needs, in a frictionless transaction.

The second part of our vision was “to always exceed customer expectations”. We have built a company based on a core set of 4 values: Honesty, WOW service, Responsiveness and a Can-do Attitude.

Customer Services

Customer service shouldn’t be a section of the company, it should be the backbone of all departments. We figured If you can deliver simple services at a fair price and give your customers a positive and authentic experience while you do it, then hey—build it and they will come, as they say. The first step in creating a customer-centric culture is instilling such values in the company’s vision and mission statement. The next step is to engage and empower employees to take it to the next step, which is to please customers beyond expectation.

We shouldn’t be surprised when a business goes out of the way to help us – we should be surprised when they don’t!

Our Technology

We are using technology to change and improve customer experience for both customers and our waste partners.

Environment

We are always committed  to maximising diversion of waste from landfill, reducing carbon footprint per collection and supporting local business.

Customer Relations

We are using technology to change and improve customer experience for both customers and our waste partners.